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Frequently Asked Questions

Shipping, Ordering and Services

Axol Aid: the dedicated customer support department. Book your session today!

Axol Aid, our dedicated support department, offers ongoing support to our customers with advanced training for experienced scientists, advice for new research projects, answers to general questions, insights into tips and tricks for cell culture and training for new team members. Check out our calendar link to book a 15 or 30 minute block for a call.

What is the delivery time?

For Europe, we aim for next day delivery for products that are in stock. For other parts of the world, depending on the country, the transit time is between 2-3 days for products that are in stock.

What are your shipping, handling & packaging charges?

Shipping costs will be calculated depending on your order and will be confirmed in the quotation. 

Do you charge VAT?

Our prices are exclusive of VAT and VAT only applies to customers in the European Union (EU). If your institution is VAT exempt (usually for academic/charity organisations) please ensure you fax your VAT exemption certificate to us indicating your order number to: 08082 582 965 . Please check with your purchasing department for more information. 

Do you have donor consent for the iPS cells?

All of the cells used by Axol are derived from donors who have signed an informed consent which outlines detail the purpose of the donation. Please download out Statement of Use for further details